Date: Thursday October 30, 2025
Time: 1:00pm- 3:00pm
Topic: Engaging with Challenging Behaviors
Speaker: Alexandra Webb, LCSW, SVP for Training and Initiatives, Service Program for Older People
Modality: Zoom
Cost: FREE
Description: Join us for an interactive virtual training designed specifically for aging service professionals working with older adults in community-based settings and programs.
In this session, we will explore the underlying factors that inform difficult interactions, to move towards increased empathy. We will identify personal responses to stress to take steps to “show up” for ourselves and set up for success. We will also learn targeted skills to set boundaries and communicate effectively with clients in distress. This approach is for more common, daily encounters in our settings that are difficult without being imminently dangerous.
Pre-Training Survey: Please take a moment to complete this short pre-session survey—it helps us understand your current knowledge of the topic and enables us to assess your learning afterward.
*Please note: In order to be awarded Continuing Education Contact Hours, LMSWs or LCSWs MUST be present for the entire educational session and complete an evaluation form that includes full name as listed on license, license type (i.e. LMSW or LCSW), and license number.